Terms of Service

Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and RefreshMe App LLC (doing business as TaskPullUp; "TaskPullUp," "we," "us," or "our"), a North Carolina limited liability company. These Terms govern your access to and use of the TaskPullUp mobile application, website, and related services (collectively, the "Platform").

By creating an account, downloading the app, or using any part of the Platform, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy. If you do not agree, do not use the Platform.

Nature of the Platform — We Are a Marketplace

TaskPullUp is a technology platform that connects customers ("Clients") with independent service professionals such as mobile mechanics, cleaners, caterers and chefs, handymen, lawn-care providers and movers ("Pros"). TaskPullUp is not a mechanic, cleaning, catering, repair, lawn-care or moving company and does not itself perform any of these services.

Pros on the Platform are independent contractors, not employees, agents, or representatives of RefreshMe App LLC. TaskPullUp does not:

• Employ, supervise, or control the work of any Pro
• Set the prices, hours, or service standards of any Pro
• Guarantee the quality, safety, or legality of services provided by any Pro
• Act as an agent for any Pro or Client in any transaction

The contractual relationship for the services is directly between the Client and the Pro. TaskPullUp facilitates the connection and payment but is not a party to that service agreement.

Account Registration

To access most features of the Platform, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Keep your account credentials confidential and not share your password
• Notify us immediately of any unauthorized use of your account at admin@refreshmeapp.com
• Be responsible for all activity that occurs under your account
• Not create more than one account, or create an account on behalf of someone else without authorization

TaskPullUp reserves the right to suspend or terminate accounts that contain false information, violate these Terms, or engage in fraudulent activity.

Pro Accounts & Independent Contractor Status

If you register as a Pro on the Platform, you acknowledge and agree that:

• You are an independent contractor, not an employee of RefreshMe App LLC
• You are solely responsible for your own taxes, insurance, licensing, and compliance with applicable laws
• You hold all licenses, permits and insurance required to perform your services in your jurisdiction (for example trade, contractor, food-handling, driver or business licenses, and any insurance your trade or local law requires)
• You set your own prices, hours, and availability on the Platform
• TaskPullUp does not provide workers' compensation, unemployment benefits, or any employment benefits to Pros
• You may work for other platforms, companies, or clients simultaneously

You agree to provide accurate information during the Pro verification process. Providing false information, including falsified licenses or identity documents, will result in immediate and permanent removal from the Platform.

Bookings & Appointments

When a Client books a Pro through the Platform:

• The booking creates a direct service agreement between the Client and the Pro
• Clients agree to be present and ready at the confirmed time and location
• Pros agree to honor confirmed bookings or provide reasonable advance notice of cancellation
• Both parties agree to communicate through the Platform's messaging system for all booking-related matters

TaskPullUp is not responsible for disputes arising from the provision (or failure to provide) services, including but not limited to quality disputes, vehicle or property damage, food-safety issues, or personal injury.

Text Message Terms (SMS)

TaskPullUp may send text messages to a mobile number you give us, only if you opt in. This is a transactional program: booking confirmations and reminders, arrival alerts, line updates (for example, "you're up next") and account notices. We do not send marketing texts under this program.

• How you opt in: by entering your mobile number where the app or a TaskPullUp page asks for it and agreeing to receive texts about your appointment or place in line. Consent to receive texts is not a condition of any purchase or booking.
• Frequency: varies with your bookings and activity.
• Cost: message and data rates may apply.
• Opt out: reply STOP at any time. You will get one confirmation and no more texts. Reply START to opt back in.
• Help: reply HELP, or email admin@refreshmeapp.com.
• Carriers: carriers are not liable for delayed or undelivered messages.
• Privacy: see our Privacy Policy. We do not share mobile numbers or opt-in consent with third parties or affiliates for marketing or promotional purposes.

Payments & Fees

All payments on the Platform are processed securely through Stripe. By making or receiving payments through TaskPullUp, you agree to Stripe's Terms of Service.

• Clients: The full service price is collected in the app at the time of booking. Nothing is paid to the Pro at your appointment. Depending on your payment method and how far in advance you book, your payment may first be placed as an authorization — a hold that reserves the funds without taking them — and charged when your service is confirmed complete. A hold can appear on your statement in the same way a charge does. Pricing is set by the individual Pro and displayed before confirmation.
• Professionals: TaskPullUp retains a 10% platform fee from each completed booking, and the professional receives the remaining 90% of the service price. That 90% is paid out in full to the professional's Stripe account once the booking is confirmed complete, according to the applicable payout schedule. Professionals do not collect payment from clients in person.
• Tips: Customers may add optional in-app tips after completion. Professionals receive 100% of tips; TaskPullUp takes no share and absorbs the card processing cost.
• No subscription: TaskPullUp does not charge professionals a recurring monthly subscription to list their services.

TaskPullUp reserves the right to adjust platform fees with reasonable advance notice.

Cancellations & Refunds

Cancellation and refund policies are as follows:

• Clients may cancel free of charge up to 24 hours before the appointment. Where the payment is still being held as an authorization, the hold is released and no charge is ever taken; where it has already been charged, it is refunded in full
• Cancelling within 24 hours of the appointment retains 20% of the service price as a late-cancellation fee. The remaining 80% is released or refunded to you. Cancelling late never forfeits more than that 20%
• No-show fee: if a Client does not arrive for a confirmed appointment and the Pro marks the booking as a no-show between 15 minutes and 4 hours after its start time, the Client is charged the no-show fee that Pro has chosen — 20%, 50% or 100% of the booking price (the price of the service after any discounts, not including tips). The fee is shown on the Pro's profile, on the booking screen before payment, and in the booking confirmation: “Free cancellation up to 24h before. Late cancel: 20%. No-show: [X]% of your booking price, paid to your pro.” The fee that applies is the one shown when the booking was made; a later change by the Pro affects only later bookings. The rest of the payment is released or refunded to the Client
• The no-show fee is paid to the Pro in full, with no TaskPullUp platform fee. The Client may contest a no-show charge from My Bookings within 24 hours, and the Pro's payment is paused while we review it. A no-show fee is only charged on a booking that showed the fee when it was made. If no no-show fee was shown for a booking, a no-show is recorded but the Client is not charged
• Where a Pro cancels, the client is never charged a late-cancellation fee, whatever the notice given
• If the Pro cancels, the Client is refunded in full regardless of timing
• Refunds for disputed transactions are handled on a case-by-case basis through our support team at admin@refreshmeapp.com
• TaskPullUp is not obligated to issue refunds for services rendered by Pros, as TaskPullUp is not the service provider
• Fraudulent chargebacks or payment disputes submitted in bad faith may result in account suspension

Prohibited Conduct

You agree not to use the Platform to:

• Conduct transactions or communicate outside the Platform to circumvent TaskPullUp's payment system
• Harass, threaten, or discriminate against any user based on race, color, religion, sex, national origin, disability, or any other protected class
• Submit false, misleading, or fraudulent information, including fake reviews
• Impersonate any person or entity, or falsely represent your professional credentials
• Upload or transmit viruses, malware, or any code designed to disrupt the Platform
• Scrape, copy, or reverse-engineer any part of the Platform without written permission
• Use the Platform for any unlawful purpose or in violation of any applicable law
• Solicit other users off-platform for competing services after making initial contact through TaskPullUp

Violations may result in immediate account suspension or termination without refund.

Reviews & Content

Users may post ratings, reviews, photos, and other content ("User Content") on the Platform. By posting User Content, you grant TaskPullUp a non-exclusive, royalty-free, worldwide license to display, distribute, and promote that content in connection with operating the Platform.

You agree not to post User Content that is:

• False, defamatory, or misleading
• Offensive, abusive, or harassing
• In violation of any third party's intellectual property rights
• In exchange for compensation (paid reviews)

TaskPullUp reserves the right to remove any User Content that violates these Terms.

Intellectual Property

The TaskPullUp name, logo, app design, and all Platform content (excluding User Content) are the exclusive property of RefreshMe App LLC and are protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any TaskPullUp content without our prior written consent.

Disclaimer of Warranties

Your use of the Platform and any services arranged through it is entirely at your own risk.

Limitation of Liability

In no event shall TaskPullUp's total liability to you for any claim exceed the amount you paid to TaskPullUp in the twelve (12) months preceding the event giving rise to the claim.

Indemnification

You agree to defend, indemnify, and hold harmless RefreshMe App LLC and its members, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

• Your use of or inability to use the Platform
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Any services you provide or receive through the Platform
• Any User Content you post on the Platform

Termination

TaskPullUp reserves the right to suspend or permanently terminate your account at any time, with or without notice, for violations of these Terms or for any conduct we determine, in our sole discretion, to be harmful to the Platform, other users, or our business.

You may delete your account at any time by following the instructions in the app settings or contacting admin@refreshmeapp.com. Upon termination, your right to use the Platform ceases immediately. Sections 11, 12, 13, and 15 of these Terms survive termination.

Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of North Carolina, where RefreshMe App LLC is organized, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms or your use of the Platform shall first be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration conducted virtually or in the user's home state, under the commercial arbitration rules of the American Arbitration Association (AAA). Each party will bear its own costs except where AAA rules or applicable law require otherwise.

Notwithstanding the above, either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect intellectual property rights or prevent irreparable harm.

Changes to These Terms

TaskPullUp reserves the right to modify these Terms at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and may notify you via email or in-app notification.

Your continued use of the Platform after any changes constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must stop using the Platform and delete your account.

Contact Us

If you have questions about these Terms of Service, please contact us:

• Email: admin@refreshmeapp.com
• Website: taskpullup.refreshmeapp.com
• Entity: RefreshMe App LLC (North Carolina)